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COVID-19 Crisis Line Grant

Grants to USA Nonprofits to Support Hotlines for
People Impacted by the Coronavirus Pandemic

Agency Type:

Foundation / Corporation

Funding Source:

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Twilio.org

Conf. Date:

05/19/20

Deadline Date:

06/05/20

Description:

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Grants to USA nonprofit organizations to support crisis lines for people impacted by the Coronavirus (COVID-19) pandemic. Funding is intended to provide hotlines with the tools and resources needed to keep up with the unprecedented demand for their services. Grants will support organizations that operate contact centers that help people in acute crisis re-establish a sense of safety and stability.

People in acute crisis are individuals who are impacted by an emergency and unable to meet their basic survival needs or those individuals who face serious and immediate threats to their life and well being. These emergencies may affect whole communities or specific individuals. In terms of the COVID-19 pandemic, people in acute crisis include vulnerable communities/individuals currently experiencing, or at imminent risk of experiencing, the following:

  • Mental health
  • Substance misuse
  • Refugee / Conflict
  • Sexual violence / Abuse
  • Acute food, housing or income insecurity

Twilio.org is looking for applications that:

  • Outline a critical need brought on by the COVID-19 pandemic and a plan to address that need with crisis lines
  • Plan to serve (i) a large number of people in acute crisis who need help (impact at scale); and (ii) serve those who are most vulnerable with resources that have life-changing impact (impact at depth)
  • Break the status quo by reaching communities that couldn’t be reached before and/or provide new services or information. Examples include: preserving staffing capacity by enabling hotline staff to work remotely through transitioning to cloud-based contact centers; reaching more people in need by offering multichannel communications (voice + SMS + chat) that bridge the digital divide; optimizing human capital by intelligently deflecting non-urgent contacts to automated resources and keep service delivery staff focused on more complex and higher-risk cases
  • Provide better tracking and reporting of crisis state through modern contact center analytics and business intelligence tools
  • Identify clear success measures
  • Align with Twilio.org’s mission to fuel communications that give hope, power and freedom.

GrantWatch ID#:

GrantWatch ID#: 189733

Estimated Total Program Funding:

$2,000,000

Estimated Size of Grant:

Up to $150,000

Term of Contract:

For activities covering a period of up to 12 months from the date of the grant being awarded.

Additional Eligibility Criteria:

Funding is available to nonprofits, NGOs, and charitable organizations that operate crisis hotlines and helplines that connect people with help, information, and resources.

The two types of crisis contact centers that may be funded are:
- Crisis Counseling: Ensuring vulnerable populations experiencing an emotional crisis get immediate counseling from a trained crisis expert to reestablish a sense of safety and stability. Examples include: A suicide prevention hotline for LGBTQ+ communities; and a sexual assault hotline for survivors of sexual violence.
- Emergency Resource Allocation: Providing vulnerable populations with urgently needed information and/or supplies. Examples include: A grocery-delivery hotline for elderly people who cannot leave their home; and a hotline for displaced populations to receive life-saving information in refugee camps

Pre-proposal Conference:

To learn more about this grant round, the application process, and the types of funded projects, applicants are encouraged to join a live webinar on May 19, 2020, at 9:00 AM PT (12:00 PM ET, 4:00 PM GMT).

For additional information and to register, see: https://ahoy.twilio.com/impact-fund-covid19

Pre-Application Information:

Applications are accepted through June 5, 2020. Grant recipients will be announced in August 2020.

FAQ: https://www.twilio.org/impact-fund-faq/

Grant announcement: https://www.twilio.com/hub/twilio-org-announces-grant-round-for-crisis-lines-supporting-people-impacted-by-covid-19

Recorded Webinar: https://ahoy.twilio.com/impact-fund-covid19

Contact Information:

Before starting your grant application, please review the funding source's website listed below for updates/changes/addendums/conferences/LOIs.

Apply online: https://www.twilio.org/covid19-grant-form/

URL for Full Text (RFP):

Geographic Focus:

USA: Alabama;   Alaska;   Arizona;   Arkansas;   California;   Colorado;   Connecticut;   Delaware;   Florida;   Georgia;   Hawaii;   Idaho;   Illinois;   Indiana;   Iowa;   Kansas;   Kentucky;   Louisiana;   Maine;   Maryland;   Massachusetts;   Michigan;   Minnesota;   Mississippi;   Missouri;   Montana;   Nebraska;   Nevada;   New Hampshire;   New Jersey;   New Mexico;   New York City;   New York;   North Carolina;   North Dakota;   Ohio;   Oklahoma;   Oregon;   Pennsylvania;   Rhode Island;   South Carolina;   South Dakota;   Tennessee;   Texas;   Utah;   Vermont;   Virginia;   Washington, DC;   Washington;   West Virginia;   Wisconsin;   Wyoming

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